Refund policy

Returns & Refunds

Because each Phat Phella product is made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection. Please review product descriptions and size information carefully before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at phatphella.bets@gmail.com.

Please include your order number and clear photos showing the issue. Once the issue is reviewed and approved, we will provide either a replacement or refund as appropriate.

You generally will not need to return a damaged or defective item unless we specifically instruct you to do so.

Cancellations and order changes

If you need to change or cancel an order, contact us as soon as possible. We may be able to make changes before the order enters production. Once production has started, cancellations or changes might no longer be possible.

Size and color selections

We cannot offer refunds or exchanges when the correct item was produced and delivered but the wrong size or color was selected during checkout.

Lost or delivery-related issues

If your order appears lost, delayed, or has another delivery problem, contact us at phatphella.bets@gmail.com with your order number so we can investigate.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or credit-card company to post the refund.

European Union customers

If you are located in the European Union or another jurisdiction where mandatory consumer rights apply, those legal rights are not limited by this policy.

Questions

For questions about an order, return, replacement, or refund, contact us at phatphella.bets@gmail.com